Poor customer service from car detailer
June 16, 2018
Although the car detailing is separate from the car wash and storage business, it seemed worth reviewing for future customers. I scheduled to have a car detailed (a week prior to the appointment) and upon dropping the car off and not seeing the detailer I had spoken to, I called to let him know that the car was ready for him. He said that he closed the shop for the day because it was raining. That would not have been a big deal, had I been aware that the detailing was not performed in a covered garage, that rain would cause a need to reschedule, or if he had simply contacted me prior to our appointment cancelling it. However, his response was that 5 other customers had cancelled with him that day, due to the rain, so he decided to close for the day. I appreciate small businesses and understand his reasoning for closing, but his lack of professionalism, or apology for the inconvenience, has lost my business and referral. However, I gave one star for the customer service of the staff in the office (for the storage business) who were very accommodating and sincerely apologized for our inconvenience.